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Service Desk Engineer (m/f/d)

Full-time • Remote/Hybrid📍 Hanau/Birstein or remote
Compensation
€45,000 – €65,000 + performance share

1st/2nd-line support for our bundle customers — workplace, M365, endpoint, identity. Including on-site visits in Rhine-Main.

As Service Desk Engineer you're the first point of contact for our bundle customers. You resolve tickets, run onboarding/offboarding flows, and keep our 'one contact' promise alive every single day.

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What you'll do:

  • ✓1st/2nd-line support for Complete Workplace customers
  • ✓Employee onboarding/offboarding at customer sites
  • ✓Imaging and rollout of TERRA notebooks
  • ✓M365/Entra/Defender configuration
  • ✓On-site visits in Rhine-Main when needed
  • ✓Maintain ticket system, knowledge base and SLA reporting

What you bring:

  • •IT support, service desk or systems-house experience
  • •Microsoft 365 / Windows / Entra basics
  • •Strong German communication (English a plus)
  • •Service mindset and problem-solving attitude

Nice to have:

  • +Microsoft certifications (MS-900, MD-102)
  • +RMM/ticket-tool experience (NinjaOne, Datto, Autotask)
  • +Hornetsecurity/Defender experience
  • +Driver's licence (for on-site visits)

Interested?

Apply now and become part of our team!

Apply now